Sr Software Support Engineer

The company is seeking a Senior Software Support Engineer to serve as the final escalation point (L3) for its ELERA Commerce platform, a unified commerce solution for retail clients. The role involves troubleshooting and resolving production incidents reported by customers worldwide, writing functional and design documents, developing application software, analyzing vulnerabilities, and driving service improvement. The engineer collaborates closely with L2 support and other team members in a dynamic, international environment, working on POS, self-checkout, and mobility solutions.