The role involves creating, maintaining and developing all aspects of the company's TFS software products, while playing a proactive part in the innovation and development of new software. The analyst programmer provides 2nd or 3rd line support when requested, ensuring prompt resolution of identified issues, and works with the development team to improve and extend existing products and services. Additional duties include configuring and implementing customer systems from requirement specifications, maintaining hosted and customer systems, updating specifications and documentation, and liaising with the Help Desk on customer faults and queries. The position sits within the software development function and supports the company's quality assurance and service-level commitments.
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