Senior Developer - Escalation Management

The company is looking for a Senior Developer to join its Level 3 escalation engineering team, working closely with the Customer Experience (Support) team. The role combines hands-on software engineering with deep troubleshooting: investigating product issues, resolving defects, performing root-cause analysis and delivering sustainable improvements across a Python/PHP/AWS stack. The developer also builds tooling and automation that helps Support resolve issues faster, and coaches Customer Experience Specialists to strengthen their technical capability. Partnering with Support, Product and Engineering, the role aims to reduce customer effort and improve service outcomes such as CSAT and NPS.