Senior Backend Engineer (NZ-based)

At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.

Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.

No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.

Job Summary
The Senior Software Engineer is a key technical contributor responsible for designing, developing, and optimizing back-end systems within our Ticketure product. This role works closely with Engineering, Product, and Design to understand requirements and deliver high-quality solutions, while helping evolve best practices across the engineering team. This position reports directly to the Team Lead, Engineering (Ticketure).

What You'll Do

• Own and solve large problems and projects from start to finish, from understanding requirements through delivering production-quality solutions
• Take overall responsibility for technical tasks that include the work of others as a senior member of the team
• Ensure all work meets the team's technical norms and quality standards
• Work closely with client facing team members to meet client expectations and efficiently triage and resolve issues
• Support the business in meeting contractual SLAs, including being contactable and available at short notice for issues or outages that prevent clients from selling tickets
• Work effectively within the constraints of the existing codebase, making tradeoffs that balance business continuity with roadmap delivery
• Mentor and support other engineers, providing guidance on best practices, code quality, and technical problem-solving

Other Duties
This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.

Qualifications
Minimum Requirements

• Four or more years of back-end development experience with a focus on designing and building scalable, high-performance, high-quality systems
• Proven, hands-on experience building production systems in Go, our back-end programming language of choice
• Production experience with MySQL and ElasticSearch
• Experience deploying and maintaining systems in a cloud environment, AWS preferred
• Basic understanding of front-end technologies such as JavaScript and Vue.js

What You Bring

• Ability to break down complex technical problems and identify root causes, with attention to detail
• Skill in translating complex technical concepts for both technical and non-technical audiences
• Comfort working independently while collaborating across cross-functional teams
• Track record of managing multiple concurrent projects without sacrificing quality
• Genuine interest in mentoring engineers and raising the technical skill set of the wider team

Equipment/Software/Tools

• Google Suite
• Slack

What We Offer

• Competitive base annual salary, commensurate with experience
• Annual discretionary bonus based on performance and company success
• Incentive equity opportunity
• 3.5% employer KiwiSaver contribution
• Home office stipend
• Annual leave that increases with tenure
• Paid volunteer leave
• Working abroad opportunities
• Learning and development support, including reimbursement for approved educational expenses
• Flexible working arrangements

Location: This role is primarily performed in a remote work environment with quarterly meet-ups in Wellington

Work Environment & Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

In this position, you can expect to:

• Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders
• Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment
• Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment
• Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens
• Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds
• Location: This role is primarily performed in a remote work environment

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.

Ticketure Global Applicant Privacy Notice

We do not believe in a perfect candidate. If you are excited about this role and meet most of what is listed above, we encourage you to apply, including if you have a non-traditional background or career path.