Engineering Manager

Our client is a global SaaS technology company providing cloud-based communication and engagement solutions to businesses across multiple markets. The platform supports high-volume customer interactions through a range of digital channels and is used by businesses to improve how they connect with customers, teams and stakeholders.

Backed by a larger international technology group, our client offers the stability of an established global business while maintaining a fast-paced, product-led engineering culture.

We are looking for a hands-on Engineering Manager to join the Developer Experience domain. This role will work closely with Product and Engineering teams to lead technical direction, deliver high-quality software, manage a team of full stack engineers and improve developer tools, APIs and platform capabilities.

Key Responsibilities

• Lead technical direction across developer tools and developer experience initiatives.
• Partner with Product to assess opportunities, shape priorities and deliver customer-focused solutions.
• Manage, coach and develop a team of full stack engineers.
• Own technical architecture, solution design and delivery within the team's domain.
• Break down complex requirements into clear work items and guide the team through delivery.
• Oversee end-to-end delivery from planning through to deployment, support and monitoring.
• Identify risks, trade-offs and improvement opportunities early.
• Improve team processes, engineering standards and ways of working.
• Build a strong team culture based on ownership, autonomy, accountability and continuous improvement.
• Support hiring decisions, team composition and capability development.

Skills and Experience Required

• Strong experience with developer tools, developer experience and secure API development.
• Proven background leading technical delivery in an agile engineering environment.
• Hands-on experience with Node.js, TypeScript and JavaScript.
• Experience managing and growing full stack engineering teams.
• Strong knowledge of scalable software architecture, microservices and REST APIs.
• Full stack development experience across frontend, backend, DevOps and test automation.
• Experience with Docker, ECS, AWS serverless technologies and cloud-based platforms.
• Database experience across NoSQL and relational systems.
• Frontend experience with Vue.js or similar frameworks.
• Experience with monitoring tools such as Datadog and AWS CloudWatch.
• Strong communication, problem-solving and stakeholder management skills.
• Ability to work independently and collaborate with distributed teams.
• Experience managing people, performance and career development.

Benefits and Culture

Our client offers a flexible, people-focused working environment with remote work options, birthday leave, generous annual leave, medical insurance, internet allowance and access to employee wellbeing support.

This is a strong opportunity for a hands-on technical leader who enjoys building high-performing engineering teams, improving developer experience and delivering scalable SaaS products in a global technology environment.