Support Engineer Internship (f/m/x)

HEY THERE!

We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

IN THIS ROLE YOU WILL

You’ll gain hands-on experience from day one and be encouraged to contribute ideas, take ownership of tasks, and support data-driven decision-making through reliable insights that are used at scale. English is our working language, and you will work closely with experienced analysts and engineers in a collaborative team environment.

This is a 6‑month paid internship focused on practical experience, learning on the job, and close collaboration with the team.

AS A SUPPORT ENGINEER YOU WILL

• Support the effective front‑ and back‑end functionality of applications, working across the full stack with guidance from experienced engineers
• Assist in managing application configuration items to ensure continuous and synchronised functionality
• Collaborate closely with the Service Desk to support 2nd and 3rd level support activities under supervision
• Participate in incident management activities by helping with troubleshooting, gathering information, and supporting root‑cause analysis and workarounds
• Learn how to perform technical triage by analysing incoming issues and routing them effectively to the right teams
• Assist in investigating issues using logs, dashboards, and basic monitoring tools
• Help prepare relevant context, logs, and data when issues need to be escalated to engineering or platform teams

Requirements

TO SUCCEED YOU NEED

• Ongoing or recently completed higher education in Computer Science, Software Engineering, Information Technology, or a related field
• Basic knowledge of at least one programming language such as Java, Python, or C++
• Practical exposure to JavaScript libraries or frameworks such as Vue.js, Node.js, and version control tools like Git
• Basic understanding of common web technologies such as HTML and CSS
• Interest in troubleshooting, analysing issues, and understanding how systems behave in production
• Willingness to learn how applications are deployed, monitored, and supported
• Basic understanding of IT Service Management concepts and interest in applying them
• Proactivity, curiosity, and a learn‑by‑doing mindset

YOU WILL BE HAPPY WITH

• Open-source software
• No top-down hierarchy. We trust in your self-organization
• Colleagues that are as smart, hardworking and driven as you
• An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Be
• Paid internship with a detailed program for a higher learning curve.
• Much more cool stuff …

THIS IS WHAT OUR PROCESS LOOKS LIKE

• Screening call with our recruiter to get to know your motivation & your experience

• Technical interview

• Final Interview

• Offer

WHAT YOU'LL NEED TO KNOW ABOUT US

Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.

We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.

Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.

Interested in engaging with a continuously evolving company to work hard, play hard and party hard? If so, please send your resumé (in English and PDF).