Director of Engineering - Studio Team

The role leads the Studio engineering team, building and managing a group of developers and QA engineers who design, develop and maintain cloud-based AI solutions for contact centre environments. The position is hands-on, combining people leadership and hiring with active contribution to development, while driving best practices in CI/CD, service ownership and modern tooling. The team works on practical AI features that equip agents, supervisors and managers with guided interfaces and automate routine interactions across voice and digital channels. The role also involves roadmap planning, cross-functional collaboration and shaping the long-term technical vision with leadership.