Learning Ecosystem Support Specialist

The Learning Ecosystem Support Specialist provides advanced technical support for the organization's learning technology ecosystem, including the external administration portal, eCommerce platform, Brightspace LMS, CRM integrations and identity services. The role acts as the primary technical escalation point for cross-platform issues, integration failures and end-to-end transaction troubleshooting. Working closely with development teams, vendors and internal technology groups, the specialist investigates web-layer problems, authentication and access issues, and API transactions, documents troubleshooting playbooks and root-cause analyses, and trains Tier 2 staff on high-level troubleshooting. The position reports to the Director of Product Management and supports the Prevention & Safety business and its delivery service model.