Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help build the next generation of web experiences and backend services that support more than 70 billion customer interactions across over 100 countries each year. As a Software Developer Intern, you will contribute production-quality code using modern frontend technologies, cloud services, and AI-enabled platforms while learning alongside experienced developers. You will work across the software development lifecycle, gaining practical exposure to scalable web applications, backend services, automated testing, and AWS technologies. At Genesys, your work will help organizations deliver more connected and effective customer experiences while expanding your skills through hands-on engineering, peer collaboration, and exposure to enterprise-scale initiatives.

Key Responsibilities:

• Develop production-quality, responsive web applications and backend services that improve the usability, performance, and scalability of Genesys products
• Contribute to next-generation Web UIs using modern JavaScript and TypeScript technologies, including Vue.js
• Implement product enhancements and resolve software defects while maintaining code quality, reliability, and maintainability
• Build unit tests and automation that strengthen software quality and support efficient development and release processes
• Collaborate with experienced developers through code reviews, technical discussions, and agile development practices
• Apply AWS services such as EC2, Lambda, DynamoDB, S3, and SQS to support scalable cloud-based applications
• Improve engineering practices by contributing ideas, learning from peer feedback, and participating in continuous improvement
• Expand technical capabilities through hands-on experience with enterprise-scale cloud applications and modern software development practices

Required Qualifications:

• Current enrolment in Computer Science, Computer Engineering, Software Engineering, or a related discipline
• Knowledge of developing responsive, single-page web applications using modern JavaScript libraries or frameworks
• Familiarity with HTML5, CSS3, JavaScript, or TypeScript
• Knowledge of cloud computing concepts and AWS technologies
• Understanding of software development fundamentals, including testing, debugging, version control, and code quality
• Strong communication and collaboration skills
• Ability to contribute effectively within an agile software development team

Preferred Qualifications:

• Experience with Vue.js, Knockout, or similar frontend frameworks
• Familiarity with Java, Clojure, LESS, Mocha, Chai, or Webpack
• Exposure to AWS services such as EC2, Lambda, DynamoDB, S3, or SQS
• Familiarity with development and continuous integration tools such as GitHub, Bitbucket, or Jenkins

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.