Businesses are realising more than ever, that competing on price is simply not enough anymore. A younger, more techy savy marketplace is putting more emphasis on customer experience than ever before. People expect to be able to communicate how they want, when they want, and using whatever device they want. Gone are the days of just providing a telephone number - today’s consumers want multiple ways to get in touch.
QContact's omni-channel platform allows us to cater for a business' entire communication needs. All your phone calls, emails, webchats, and social media - all in one place, one system, one unified interface.